Take a look at all of the information you need when taking part in a cashback offer you’ve found via your Qmee account…

What are Cashback Offers?

We call them our hand-picked money earners! Whether you’re looking to change your internet provider, buy a new phone, or even start enjoying a weekly meal plan, with these specially chosen cashback offers you’ll be getting a free cash reward at the same time as doing something you were going to do anyway – it’s a win-win situation! The first few will appear on your dashboard, then just click on all cashback offers to browse all the options.

How do they work?

First of all, you need to have a Qmee account and be logged in so that you can see which cashback offers are currently available. Once you’ve decided which cashback offer you’d like to take part in (and which reward you’d like to receive!), you’ll be taken to the brand’s website – we’ll track this to ensure you receive your reward if you’re eligible and complete the cashback offer. The brand will then let us know when the cashback offer has been completed. You’ll receive the reward in your piggybank once it has been sent to us by the brand – this can take up to 90 days, unless otherwise stated (for example, if you’ve chosen to take part in a Travel cashback offer, the reward if often only given once you’ve completed your trip/stay).

What do the statuses mean?

There are a few different statuses that you may see when taking part in a cashback offer. Take a look at what they are and what each of them means

Tracked – the brand has confirmed that you clicked on their cashack offer and were taken through to their website, but they haven’t confirmed that the cashback offer has been completed or approved your reward yet.

Pending – the brand has confirmed you clicked on a cashback offer and were taken through to their website, but they haven’t approved your reward yet.

Rejected – your cashback offer reward has been rejected by the brand.

Paid – your cashback offer reward has been approved by the brand and they’ve confirmed you’ve completed their cashback offer. The reward has been added to your piggybank and will be shown in your Qmee History.

Why is there a wait before my reward is paid?

You can receive your reward anywhere between a couple of weeks after completing the cashback offer, up to 90 days after. There is always a wait before your reward is paid, and the length of the wait depends on the specific brand, when they complete the transaction from their end, and when they send your reward through to us.

Do I have to be a new user to complete a cashback offer?

You don’t have to be a new Qmee user, but in some cases, you must be a new user for the specific brand you’ve chosen to complete a cashback offer with, in order to receive the reward. The Terms and Conditions for each cashback offer are shown as you hover over one, before you click on it. Please be sure to read through these prior to completing the offer.

Can I complete a cashback offer more than once?

Unless otherwise stated, a cashback offer can only be completed once and the reward for the offer can only be added to your piggybank once.

Can I receive a reward for a cashback offer I completed previously, outside of Qmee?

No. We can only honor cashback offer completions that were initiated and completed via the link provided on our cashback Offers tab. If you completed a cashback offer directly from the advertising partner’s website, or over the phone, prior to accessing your Qmee account, your completion cannot be honored by us.

Can I complete a cashback offer with Adblock turned on?

No. We use cookies to link your cashback offer reward back to your account, and these can be blocked by Adblock. To allow cashback offer tracking, make sure you have Adblock turned off before clicking on the cashback offer you want to take part in.

Why has my cashback offer reward been rejected?

If the cashback offer you took part in is showing as Rejected on your cashback Offers dashboard, this means that the brand has not approved you to receive the cashback offer reward. We may not know exactly why the brand has reached this decision, but some possible reasons may include:

– You cancelled or returned your order or part of your order.
– You used a promotional code, voucher code or another form of discount not approved by the brand when making your purchase.
– The brand provides cashback offer rewards to new customers only, and you have shopped with this brand before.
– You may have used a saved quote or a renewal quote to make this purchase.
– You did not complete your order online i.e. it was finalized over the phone.
– You did not meet the Terms and Conditions set by the brand.
– You may have used a saved quote or a renewal quote to make this purchase.

How do I cancel or unsubscribe from a cashback offer I completed?

Products and services subscribed to or purchased through a cashback offer shown on your Qmee cashback Offers tab are all from third-party brands. To cancel or unsubscribe from these cashback offers, you will need to contact the brand directly. The contact information is in the brand’s terms of services or the receipt they provide you upon cashback offer completion. If you decide to cancel or unsubscribe from the cashback offer, this may affect your receipt of the cash reward.